Three Scoped Services for Different Stages of Digital Change
Each service is designed to fit a specific stage of digital transformation — from initial assessment through planning to ongoing programme support. All are fixed-scope, transparently priced and can be used independently.
← Back to HomeHow We Approach Each Engagement
Before any planning or advisory begins, we spend time understanding the current state. This isn't just a formality — it's the most important part of the work. Many digital initiatives struggle not because the technology was wrong, but because the planning didn't account for how the organisation actually operates.
We work at a pace that fits your organisation, involve the people closest to daily operations in the assessment, and keep findings grounded in what's visible and verifiable rather than assumed.
Listen First
We begin by speaking with the people who use current systems and tools, not just leadership.
Map the Real State
Current systems, workflows and friction points — documented plainly and without assumption.
Weigh the Options
Prioritise based on effort, benefit and organisational capacity — not on what sounds most ambitious.
Deliver Clear Outputs
Written for the people who will act on them — not for filing away after presentation.
Digital Readiness Review
A measured look at how your organisation currently uses tools, data and digital channels, and where sensible improvements lie. We map existing systems, talk with the people who use them and identify friction points that slow daily work. You receive a clear, jargon-light summary and a shortlist of practical next steps.
What's Included
- Readiness summary — plain-language overview of current digital state
- Opportunity map — areas where digital improvement is likely to yield benefit
- Shortlist of practical next steps, prioritised by ease and impact
- Discussion session with your team to walk through findings
How It Works
Scoping conversation
We agree on scope, access requirements and timeline.
Systems and process mapping
Review of current tools, workflows and digital touchpoints.
Team conversations
Short structured sessions with people who use daily systems.
Summary and discussion
Written report delivered, followed by a guided walkthrough session.
Transformation Roadmap
A structured planning engagement to sequence digital improvements in a realistic, low-disruption order. We help prioritise initiatives, weigh effort against benefit, and outline the people, process and tooling considerations for each. The focus is on a plan your team can genuinely deliver, not a wish list.
What's Included
- Transformation roadmap — sequenced initiatives with rationale visible
- Prioritisation matrix — effort vs benefit for each initiative
- People, process and tooling notes for each initiative
- Leadership workshop facilitated by Lumenpath team
How It Works
Current-state briefing
Review of existing plans, previous assessments and strategic priorities.
Initiative identification
Working with your team to surface all candidate improvements.
Prioritisation and sequencing
Effort-benefit analysis, dependency mapping and realistic scheduling.
Leadership workshop
Half-day facilitated session to review and align on the roadmap.
Transformation Advisory Retainer
An ongoing advisory arrangement supporting leadership as digital initiatives are delivered. We help keep efforts aligned, review progress against the roadmap, and offer steady, outside perspective as priorities evolve. Decisions stay with your team — we bring structure and a calm second opinion.
What's Included
- Scheduled review sessions (typically fortnightly or monthly)
- Working notes circulated after each session
- Guidance and input between sessions on request
- Roadmap alignment checks at defined milestones
How It Works
Engagement setup
Review of current programme status, roadmap and team structure.
Cadence established
Review session frequency and format agreed to suit your programme rhythm.
Ongoing sessions and notes
Structured reviews with documented actions and decisions.
Milestone reviews
Scheduled check-ins to reassess priorities and adjust scope if needed.
Which Service Is Right for Your Situation?
Each service suits a different stage. Use this comparison to identify where you are and what makes most sense.
| Feature | Readiness Review RM 650 |
Transformation Roadmap RM 3,200 |
Advisory Retainer RM 4,700 |
|---|---|---|---|
| Assessment of current state | If needed | — | |
| Opportunity mapping | — | ||
| Prioritised roadmap | — | Ongoing | |
| Leadership workshop | — | — | |
| Ongoing programme support | — | — | |
| Duration | 2–3 weeks | 4–6 weeks | 3–6 months |
| Best suited for | Organisations unsure where to start | Organisations ready to plan and sequence | Organisations mid-programme |
Standards Applied Across All Services
Confidentiality Agreement
All engagements are covered by a confidentiality agreement. Client information is not shared with third parties.
No Referral Fees
We receive no commission or referral fees from any software vendor or platform provider. Our advice is independent.
Scope Agreed in Writing
Every engagement starts with a written scope document. Scope changes require mutual agreement before work proceeds.
Data Handled with Care
Client data shared during an engagement is used only for the advisory work. Deletion or return available on request at close.
One Working Day Response
Queries during an active engagement are acknowledged and responded to within one Malaysian working day.
Documented at Each Stage
All significant findings, decisions and actions are documented in writing during and at the close of each engagement.
What Each Service Costs
All prices are in Malaysian Ringgit and include all advisory hours, deliverables and scheduled sessions within the defined scope.
Digital Readiness Review
One-time · 2–3 weeks
- Readiness summary report
- Opportunity map
- Practical next steps
- Discussion session
Transformation Roadmap
One-time · 4–6 weeks
- Full transformation roadmap
- Prioritisation matrix
- Leadership workshop
- People/process/tooling notes
Advisory Retainer
Retainer period · 3–6 months
- Scheduled review sessions
- Working notes between sessions
- Roadmap alignment reviews
- Between-session guidance
Unsure Which Service Fits Best?
A short conversation is usually enough to identify the right starting point. We'll ask a few questions about where your organisation is at and give you a straightforward view of what might help most.
Book a Conversation